TERMS AND CONDITIONS

SUMMARY

Bookings can be cancelled free of charge up to a maximum of 24 hours in advance. In case of later cancellation, penalties will be incurred and in case of no show, the customer will be charged the remaining amount to be paid on their card on behalf of the assigned private vehicle operator.

For airport pick ups, the driver will wait for free up until one hour after the landing time (or 1h30min for non-EU flights). As of that moment, the first additional 30 minutes of extra waiting time incur in a £6 parking surcharge, increasing to £16 for each successive 30 minute period (£8 and £18 respectively for Luton airport).

Children occupy seats like adults and a maximum of 2 children/booster seats can be supplied per vehicle for free, as long as requested by the customer and that there is availability.

Neither anglotransfers nor the private vehicle operators are liable in case of the loss of a flight. The customer is the sole responsible, and the one that must request the pick up appropriately to get to the airport in time.

anglotransfers is not responsible for bookings that have not been made through this website.

Acceptance of the terms and conditions

When making a booking through www.anglotransfers.com, you are accepting all the terms and conditions shown here. If you are booking for a third party, you must have the power to accept the terms and conditions on their behalf. If you do not agree with our terms and conditions, please do not use our services.

Owner

The owner of www.anglotransfers.com for legal purposes is Universo Simsy SL (hereinafter, anglotransfers), with NIF-VAT ESB87274742, located in Avda Peseta, 70, 28054 Madrid, and that can be contacted on admin@anglotransfers.com.

anglotransfers is not a private vehicle operator but acts merely as a booking agent.

Bookings

When entering the details of a journey, anglotransfers will always show the cheapest option that suits the client's requirements.

The prices shown are per vehicle and include all expenses except for intermediate stops, services to/from addresses outside central London (zones 1-2) and excess airport parking (1 hour of airport parking is included for free for EU flights and 1h30min for non-EU flights).

The customer is responsible for the correctness of the data entered at the time of booking.

The customer agrees to have their contact number available at all times, as this is the only way the driver and the private vehicle operator can contact them urgently in case of any mishap.

Bookings are not confirmed until the confirmation email is received, which will include the details of the private vehicle operator assigned.

anglotransfers can not guarantee that special requests indicated by customers in the additional info of a booking will be taken into account, but commits to do everything possible so that they are fulfilled.

The contract of services is established between the assigned private vehicle operator and the customer. anglotransfers acts merely as a reservation agent.

anglotransfers is not responsible for bookings that have not been made through this website.

Payments

All bookings require an online payment to the private vehicle operator: deposit or full payment in advance.

Online payments can be made using any major credit or debit card through the payment platform enabled by anglotransfers and offered by Stripe. Stripe has the highest and most rigorous PCI level 1 security level and complies with all current regulations and legal standards. For greater security, anglotransfers uses a TLS 1.2 256-bit AES encrypted connection verified by Lets Encrypt Authority X3. No banking data (card number, expiration date and security code) is stored in anglotransfers’ servers.

For cash payments, the customer agrees to pay the pending amount in cash in pound sterling to the assigned driver at the end of the service. In the event that service is provided, and the cash payment does not take place, the customer will be charged the remaining amount to be paid on their card plus a £10 surcharge penalty.

Customers can tip the driver at their own discretion.

In case of requesting an intermediate stop or a service to/from an address outside central London (zones 1-2), the private vehicle operator can request the payment of an additional charge. The additional charge is variable and will be communicated to the customer once the booking request is received. Customers will have the option to accept the additional charge or cancel the booking for a full refund.

Customers can download invoices through MY BOOKINGS, once their service have been provided.

All payments must be made in pounds sterling (GBP), the official currency of the United Kingdom. Payments in Euros or in other currencies will not be accepted.

Airport pick ups

The driver will wait for customers in the airport’s arrival hall holding a sign with the name of the person who has made the booking.

The driver will enter the arrivals hall 30 minutes after the landing time (1 hour after scheduled landing time for non-EU flights), and not before, as this is the average time it takes to disembark, collect the luggage and pass all border controls.

The driver will wait for free up to a maximum of one hour after landing time (1h30min non-EU flights). As of that moment, the first additional 30 minutes of extra waiting time incur in a £6 parking surcharge, increasing to £16 for each successive 30 minute period (£8 and £18 respectively for Luton airport). If no notice is received from the customer after 90 minutes from landing time, the driver will leave the airport and the service will be cancelled due to absence of the customer.

In case extra waiting time is incurred, the customer must pay the parking surcharge in cash to the driver. In case of refusal, anglotransfers reserves the right to the charge the parking expenses to the customer’s card on behalf of the assigned private vehicle operator.

If the flight lands before its scheduled landing time, the landing time will be taken as the scheduled landing time. In case the flight is delayed, the landing time will be taken as the real time of landing.

In case of not finding the driver, the customer agrees to contact the assigned private vehicle operator exclusively through the emergency telephone numbers. These numbers will be sent by email, along with the driver’s contact details, the day before the service.

If the customer loses the flight, is held in immigration or is going to take more than usual to leave the airport for whatever reason, the customer agrees to notify the driver or the assigned private vehicle operator through the emergency telephone numbers.

If the flight is delayed more than 3 hours in relation to the expected landing time, anglostransfers does not guarantee the provision of the service, which will be cancelled due to absence of the customer. In these cases, we recommend you exercise your rights as air passengers and claim pertinent compensations to your airline or travel insurance.

Hotel and private accommodation pick ups

The driver will wait for the customer at the door of the address indicated in the booking. In the case of a hotel, the driver will enter the lobby, as long as he can park his vehicle safely.

In case of not finding the driver, the customer agrees to contact the assigned private vehicle operator exclusively through the emergency telephone numbers. These numbers will be sent by email, along with the driver’s contact details, the day before the service.

Changes, cancellations and refunds

Bookings can be changed or cancelled free of charge (full refund) up to a maximum of 24 hours in advance through MY BOOKINGS on the website.

Changes less than 24 hours in advance must be made via the emergency numbers or by email and are subject to availability.

Cancellation of cash bookings: If booking is cancelled less than 24 hours in advance, the deposit will not be refunded and in case of cancellation less than 12 hours in advance, the customer will be charged the pending amount to their card on behalf of the assigned private vehicle operator.

Cancellation of card bookings: If booking is cancelled less than 24 hours in advance, the amount paid will be refunded with the exception of a £10 cancellation fee. If cancellation is done less than 12 hours in advance, the money paid will not be refunded.

In case the customer does not show up at the time of pick up, anglotransfers reserves the right to charge the pending amount to the customer’s card on behalf of the assigned private vehicle operator.

In the unlikely event that the assigned private vehicle operator fails to comply with his contract with the customer and no driver is present, anglotransfers will fully refund all payments, provided they are claimed by the customer.

Children and babies

Children and babies take up a seat like an adult.

It is illegal to travel with more people than allowed in a vehicle.

In the UK, children can travel without child restraint systems in private hire vehicles as long as they are seated in the rear seats. If the children are over three years old, they must also wear an adult seatbelt.

Nevertheless, and as proof of goodwill by anglotransfers, a maximum of 2 children/booster seats can be supplied per vehicle for free, as long as requested by the customer and that there is availability. Customers will be informed promptly by the assigned private vehicle operator if no children/boosters seats are available.

Cleaning

Private vehicle operators committed to keep their vehicles clean so that customers can enjoy a comfortable and safe trip.

Customers are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food/drink spills.

In the unlikely event that a private vehicle operator has to clean a vehicle due to damage caused by a customer, anglotransfers reserves the right to charge a cleaning fee ("soiling charge"), for amount of up to £50, on behalf of the assigned operator to compensate for the costs of the professional cleaning services.

Limitations and disclaimer

Neither anglotransfers nor the private vehicle operators are responsible for the loss of any flight. The customer is the sole responsible, and the one that must request the pick up appropriately to get to the airport in time.

As a general rule, it is recommended to book the pick up at least THREE HOURS before the scheduled flight departure or even more during peak hours or if the destination airport is Southend.

These recommendations and the estimated travel times indicated on anglotransfers’ website should be taken as a simple reference and are not binding or contractual, as they do not include traffic or weather conditions nor can represent the final route taken by the driver.

All private vehicle operators guarantee that they all have the appropriate licences, meet all standards and comply with all the legal regulations. In case of doubt, the client can verify this information by contacting directly with the private vehicle operator assigned.

anglotransfers is not be held responsible for delays in pick ups or no show of drivers.

Disputes

In case claims, disputes or disagreements with the services provided by the private vehicle operator, the customer agrees to contact the assigned operator directly by phone or email (available on the booking confirmation email).

Any legal complaint must be filed directly with the assigned private vehicle operator.

Nevertheless, anglotransfers will always assist the client and act as a mediator in any conflict.

Privacy Policy

In accordance with the General Data Protection Regulations (GDPR) 2016/679 of April 27, 2016, anglotransfers has implemented all security, technical and organizational measures to ensure and protect the confidentiality, integrity and availability of all the personal data entered.

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Cookies policy

anglotransfers collects information about the customers use of the website through Google Analytics cookies. The information generated by the cookies is transmitted and filed directly by Google on its servers in the United States.

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Legislation and applicable jurisdiction

These terms and conditions are governed by the current Spanish legislation. The courts of Madrid will have jurisdiction to judge any dispute arising under or in relation to these agreements.

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